FAQ

QUALITY

Q. How many wears can I get out of my lashes?
Grin Eyes Beauty is proud to offer quality Mink lashes that will last you 15-20 uses per pair with proper care.  

Q. How can I maintain the longevity of my lashes?
Grin Eyes Beauty highly recommends purchasing our Purifying Foam Eyelash shampoo to clean lashes as needed.  We also recommend a spoolie to brush them as needed.  This combination will ensure you get the best longevity out of your lashes.

PURCHASING ISSUES

Q. Where can I purchase Grin Eyes Beauty?
Grin Eyes Beauty is solely found on www.grineyes.com.

Q. May an order be placed without an account?
Setting up an account with Grin Eyes Beauty is beneficial to our clients for several reasons, however it is not necessary for purchase. Please move forward with guest checkout.

Q. How can I find out about restocks?
If you are seeking a discontinued product, please see the section regarding our policy on the discontinued merchandise.

If it is a sold out item, please be aware that we restock merchandise every two weeks.

Q. How often do you restock merchandise?
Restocks are done on a bi-weekly basis.

Q. Can I cancel my order once I made a purchase?
All sales are final. In some cases, orders are shipped before 5-7 business days.

Q. How can I change my address after I placed an order?
You may email customer service at info@grineyes.com  

Address corrections require a $5.00 processing fee.

NOTE: There is a possibility that an order may get shipped less than 24 hours.

NOTE: All emails will receive a response within 48 BUSINESS hours. (email responses may get delayed during high volume times)

RETURNED TO SENDER

Q. What happens if my order is returned to sender? 
If your order is returned to sender, you will be prompted to purchasing a reship fee listed on our website. Grin Eyes Beauty is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order minus the shipping cost. NO REFUNDS! NO EXCEPTIONS!

PAYMENT

Q. What forms of payment can I use?
Grin Eyes Beauty may be purchased using Mastercard, Visa, American Express and Paypal. We do not accept returns, exchanges or refunds. All Sales Are Final.

Q.How many items can I buy in one purchase?
There are no limitations on purchasing at this time.